FAQs

Location

Is there public transport to reach Camping Platja Brava?

• The best public transport options are the SARFA bus to Palafrugell or Pals, or the RENFE train to Flaçà. From any of these stops, you’ll need to take a taxi to the campsite.
• In July and August, a bus line connects Palafrugell and Pals with a stop 2 km from the campsite (Pals Golf Beach).
• If arriving by plane, from Barcelona (BCN) or Girona (GRO) airports, the most convenient option is to rent a car or book a transfer or taxi directly to the campsite.
• During July and August, SARFA also offers a direct bus from both airports to Palafrugell or Pals.

Beach

How far is the beach from the campsite? 

• The campsite is beachfront with direct access to Platja de Pals – Platja del Grau. 

Is Pals Beach suitable for children? 

• Yes. The beach has coarse sand and shallow waters, making it great for families. It has lifeguard service during summer. Note: it’s an open beach, so wave conditions vary and the slope into the sea can change. 

Are there sea-view pitches or bungalows?

• Although the campsite is right by the beach, no pitches or bungalows have sea views. A protected dune area separates the campsite from the shore, helping preserve both the environment and guest tranquility. 

Pitches

• What’s the difference between CONFORT, MASTER, MASTER PLUS and MASTER XL pitches?
  All pitches include a 10A electrical connection:

  (Sizes are approximate) 

• MASTER, MASTER PLUS, and MASTER XL pitches also have water and drainage. A Gardena-type connector is required to access the water supply. 

Is there a minimum stay? 

• Yes, depending on the season. Please check our reservation page for more details. 

Can I book a specific pitch number or two pitches together? 

• Specific pitch numbers cannot be reserved. Your reservation guarantees a pitch of the selected type, and you can choose from available options upon arrival. 
• Two adjacent pitches may be available except during peak season. Ask at reception on arrival. 

What are check-in and check-out times for pitches?

• Check-in: from 12:00 p.m.
• Check-out: before 12:00 p.m.
• Late check-out until 8:00 p.m. may be available for an additional fee, depending on availability. 

What’s included in the pitch price? 

• Base price includes: 1 vehicle, 1 camping unit (tent, caravan, or motorhome), 10A electric hook-up, and WiFi for 1 device. 
• Two vehicles or camping units per pitch are not allowed unless registered in advance. Extra persons are charged according to adult/child rate. 

Where do I park? 

• Master Plus pitches include a dedicated parking space. For all others, vehicles must be parked within the pitch. 
• We recommend 1 vehicle per reservation. An additional charge applies for second vehicles and must be booked in advance. 

Can I pitch a tent next to the accommodation? 

• One small extra tent per family is allowed free of charge. Larger tents or two families per pitch will incur an extra fee per current rates. 

Is there WiFi? Is it free? 

• Yes. WiFi antennas cover the entire site. Pitch guests get free access for 1 device. Extra devices have an added cost depending on the number of days. Speed is limited to 10 Mb/s. Coverage may vary by location. 

Do pitches have shade?

• Some do, but not all. 
• Areas closest to the beach (Master, Master XL): ~50% shaded 
• Inner zones (Confort, Master Plus): more shaded

What is the maximum capacity per pitch? 

• Up to 6 people per pitch. One additional infant under 3 years old is allowed. 

Is the campsite water drinkable? 

• Yes, all tap water on-site is potable. 

Do pitches have antenna sockets? 

• No, there are no antenna connections available. 

Can I rent a fridge?

• Yes. Fridges can be rented via external providers: www.rentit.es or www.frigosinn.com

Can I rent an extension cable or power adapter? 

• Yes, available for a deposit at reception. 

Are barbecues allowed? 

• Charcoal, gas, and electric barbecues are allowed on your pitch unless restricted due to extreme weather. Reception will inform of any restrictions. No shared BBQ area is available and the campsite does not rent barbecues. 

Bungalows & Safari Tents

Is there a minimum stay? 

• Yes, depending on the season. Check our reservation page for details.

Check-in and check-out times?

• Check-in: from 5:00 p.m.
  (Early check-in not guaranteed, but facilities are available while you wait.)
• Check-out: before 11:00 a.m.
  Late check-out until 5:00 p.m. may be available with a fee and subject to availability.

Accommodation capacity?

• 2-bedroom bungalows: max. 4 people
• 3-bedroom bungalows: max. 6 people
• Safari Tent 2: max. 2 people (+1 baby)
• Safari Tent 4: max. 4 people
• Safari Tent 5: max. 5 people

Can I get cancellation insurance? 

• We recommend purchasing cancellation insurance, though we do not offer it directly. Several companies provide this service.

Can I request a specific accommodation unit or side-by-side bookings?

• Yes, you can include this request in the reservation comments. We’ll do our best, but assignment is not guaranteed.

Where do I park? 

• All accommodations include a dedicated parking space nearby.
• One vehicle is recommended per booking. Second vehicles incur a fee and must be booked in advance.

Is WiFi included? 

• Yes. Platja Brava accommodations include free WiFi for 2 devices. Additional devices can be added for a fee. Speed is limited to 10 Mb/s; coverage varies by location.

Are baby cribs and highchairs available? 

• Yes. They can be rented for €10 per item and must be booked in advance due to limited availability.

Are sheets, blankets, and towels included?

• No. These items are optional and can be added to your booking for an additional fee.

Can I request a change of linens and towels?

• Yes, by request and with an additional fee.

Is a deposit required?

• Yes. A refundable €150 deposit is required (credit card only).
• To receive the refund, accommodation must be left tidy: furniture in place, kitchenware cleaned, and trash removed.

Is smoking allowed?

• Smoking is strictly prohibited inside all accommodations. Outdoor smoking is allowed. Violating this rule may result in full or partial loss of the deposit.

Can I pitch a tent next to the bungalow? 

• No. No camping units are allowed next to accommodation.

Are barbecues allowed?

• No. Barbecues are not permitted in the Platja Brava accommodation area.

Other Accommodations

Booked through an agency?

• Each agency has its own reception. Check directly with your courier for check-in details. They are responsible for your stay and any issues during it.

Is there WiFi? 

• Yes, paid WiFi is available for 1 device. Try the free 15-minute test before purchasing at reception. 

Where do I park? 

• Guests must park within their pitch, except Kampaoh clients, who have numbered parking spaces. 
• One vehicle is recommended per booking. Second vehicles incur a fee and must be booked in advance. 

Can I pitch a tent next to the unit? 

• No. Camping alongside accommodation is not allowed. 

Are barbecues allowed? 

• Yes, on your pitch (charcoal, gas, or electric), unless prohibited due to weather. Reception will advise.

Services

When are the pools open?

• From the start to the end of the season, 10:00 a.m. to 8:00 p.m.
• Both pools are outdoors and kept at ambient temperature. Lifeguard service provided. 

Is entertainment offered all year? Is it free?

• Entertainment runs during July and August. Most activities are free, with some exceptions. Programs are designed for all ages. 

Does the campsite have a restaurant?

• Yes, offering a varied menu: combo plates, burgers, pizzas, rice dishes, tapas, and takeaway options.

Are gluten-free options available?

• Yes. Some gluten-free products are available at the supermarket, and the restaurant offers gluten-free dishes.

Is full board available?

• No, we do not offer full board options. 

Is there an on-site supermarket?

• Yes. It includes fruit, wine, baked goods, books, and camping supplies such as gas cylinders (Campingaz 901 and 907).

Is there an ATM?

• Yes, next to the supermarket, near the bar-minigolf entrance. Managed by Euronet.

Is laundry available?

• Yes. Washing machines and dryers are in W.C. 2 and W.C. 4. Payment via cash, card, or Bizum. Detergent and softener included.

Are sports facilities free?

• Yes, except tennis courts (hourly fee) and mini golf (per game fee).